Dancing Deer is a company of people who are passionate about food, nature, aesthetics and community. Known for our fresh-baked, kosher, shipped-to-order goodies we bake with lots of flavor and love. We believe that when people are happy, it shows in the food. All jobs carry serious tasting responsibilities.
SUBMIT A RESUME
For immediate consideration, please send a cover letter and up-to-date resume as MS Word attachments to HRJOBS@dancingdeer.com. We will contact you if there is a fit between our needs and your background.
Location: Hyde Park, MA (3 miles from Legacy Place - Dedham; walking distance from Readville Station)
Department: Gift Channel - Sales
Reports to:Director of Wholesale/ Customer Service Manager
Seeking Customer Service Representative for seasonal position. Gain valuable work experience in a fun, corporate environment!
ABOUT DANCING DEER:
Dancing Deer Baking Company has been in business for 20 years, and is recognized as one of the food industry's premier bakery and gift brands (selling clean-ingredient and kosher-certified cookies, brownies, cakes and baking mixes) in the corporate gifting, direct-to-consumer, specialty and natural products marketplaces. Many of the Company's products have won national NASFT (National Association of the Specialty Food Trade) excellence awards, and have been recognized by the likes of The Today Show, The View, Good Morning America, New York Times and USA Today.
Aside from its core business, Dancing Deer prides itself on being a mission-focused company that contributes to One Family, Inc. through the Sweet Home Project initiative. The One Family Scholars (OFS) program supports the premise that higher education is the best permanent pathway out of poverty. This program provides scholarships for low-income and formerly homeless parents to attend college and improve their employmentopportunities. For the team at Dancing Deer, this mission commitment also extends to the local community, the environment and important social concerns.
The Seasonal Customer Service Representative is responsible for providing superior customer service, problem resolution and coordination of retail customer relationships within our wholesale and direct to consumer sales channels. This individual must possess demonstrable problem solving skills to offer appropriate resolutions to customer service issues in a professional manner and be responsive in a fast paced call center environment. The goal of the customer service representative will be to continually improve and strengthen consumer and customer loyalty to the Dancing Deer Brand.
This person will work our wholesales sales team and eventually transition to our direct to consumer online sales department. This is a seasonal position that is slated to terminate at the end of December 2014.
DUTIES & RESPONSIBILITIES:
Conduct customer outreach telephone calls to direct customer accounts and distributor serviced accounts to ensure our products are adequately stocked, orders are regularly placed, and to resolve any issues/concerns Track notes on customer calls in Excel spreadsheet
Follow-up on customer questions and provide necessary information in a timely manner
Coordinate sample requests from customers
Direct to Consumer Channel:
Take inbound customer orders and respond to customer order inquiries in a timely and professional manner
Resolve customer service issues escalated from external call center
Track customer service issues, customer returns and UPS exceptions
Assist on a project basis with maintaining accurate and up-to-date product information on the website and print materials
Liaison with external call center
Provide cross-channel telephone support on overflow basis with emphasis on corporate sales
Electronic receipt of customer orders for all distribution channels, reconciliation of order discrepancies, and generation of packing and shipping documentation
Notification to customers of shipping and stock availability issues; answering questions; responding to requests and processing rush/special orders as needed
Customer Service experience needed
Experience with E-Commerce or Wholesale sales preferred
Microsoft Excel proficiency
Flexible schedule, some weekends and evenings required from November-December timeframe
Must be articulate with exceptional writing skills
Ability to maintain composure and professionalism during high volume holiday gift season
Able to prioritize multiple tasks
Hands on-tactical skill set, with a flexible attitude and proven experience working in a small team
Possesses social and professional skills to develop and maintain positive relationships
Ability to adapt well in a constantly changing entrepreneurial environment
E-Mail Resume and Salary Requirements to: HRJOBS@dancingdeer.com