Frequently Asked Questions About...

Dancing Deer Baking Co.

Our Products

Substitution Policy

Shipping

Placing an Order

Other

Why choose Dancing Deer?

We're known for our fresh baked (and Kosher) goodies. We are a company of people who are passionate about food, nature, aesthetics and community. Click here to learn more!

Does Dancing Deer have its own retail store?
Not yet! Our products are sold in stores nationwide and hopefully in a store right near you. Check out the store finder on our homepage to locate Dancing Deer retailers in your area.

Remember: For fresh yummy treats delivered to your doorstep, order with us on the web or over the phone.
Phone (toll free): 888.699.DEER

Our Products

Where can I find the nutritional information for your products?
This feature is available on all our product listings online. Or, please do not hesitate to call or e-mail us about a particular product's nutritional information.
E-mail: info@dancingdeer.com
Phone (toll free): 888.699.DEER

How long will my product retain its quality and freshness?
Our products do not contain preservatives! On every product, we stamp an "enjoy by date" which indicates how long your product will retain its quality and freshness. With goodies this yummy, the "enjoy by date" never seems to be a problem!

Below is a comprehensive list of our products' shelf-lives:

Cakes:
 Chocolate Espresso Cake
All Other Cakes
14 days
7 days
Cookies:
 Molasses Clove
Chocolate Tangerine
Sugar Cane Lime
Triple Chocolate Chip
Maple Oatmeal Raisin
Mountain
Cherry Almond Ginger Chews
Chocolate Chip
Lavender Scented Nuggets
Lemon Daisy Shortbreads
Tangerine Butterflies Shortbreads
Hand-Decorated Shortbreads
Triple Chocolate Shortbreads
Chocolate Chip Shortbreads
Maple Pecan Shortbreads
18 days
18 days
18 days
18 days
18 days
18 days
18 days
12 days
1 month
6 months
1 month
1 month
6 months
6 months
6 months
Brownies:
 Blondies
Chocolate Chunk
Caramel Pecan
Peanut Butter
Peppermint Fudge
14 days
14 days
14 days
14 days
14 days
Pancake and Waffle Mixes:
 Old-Fashioned Buttermilk
Pumpkin Spice Pancake
3 months
3 months
  

Is there a detailed ingredient list for those with allergies?
All of our ingredients are listed below each product on our web site Select the product you are interested in learning more about, and then scroll down to the "ingredients and nutrition" tab to view the list of ingredients. If you have any further questions or would like to receive a full nutritional label, please do not hesitate to call or e-mail a Customer Service Deer.
E-mail: info@dancingdeer.com
Phone (toll free): 888.699.DEER

Do your products contain nuts?
Currently, we ARE using PEANUTS and TREE NUTS in some of our products. We follow a strict allergen control program, where we do a chemical clean up upon the completion of using the nuts. We also take measures to ensure that there is no co-mingling of ingredients, however given the presence of nuts in our bakery there is always a chance that nut-free products could come into contact with nuts and/or their by-products. If you have ANY further questions or concerns, please do not hesitate to call or e-mail a Customer Service Deer.

All of our ingredients are listed below each product on our web site. Select the product you are interested in learning more about, and then scroll down to the "ingredients and nutrition tab" to view the list of ingredients.
E-mail: info@dancingdeer.com
Phone (toll free): 888.699.DEER

Are Dancing Deer products certified Kosher?
Yes! All of Dancing Deer's products produced in our bakery are certified Kosher Dairy (Star D) under the supervision of the Star-K. Our products are Dairy, Non-Cholov Yisroel; Kosher for year-round use, excluding Passover. Click here to read more...

Can I make any substitutions to the products on the web site?
Due to ou high order-volume, we cannot make any substitutions to what you see on our web site - much as we would very much like to! We try to provide a large enough variety of individual products as well as medleys so that all of our Dancing Deer customers can find something to enjoy.

Don't forget that you can ALWAYS create your own combinations! For example: Order Sugar Cane Lime cookies and a Chocolate Espresso Cake, and those items will arrive together.

Are any of your products sugar-free?
Sorry! At this time none of our products are sugar-free - we use only all-natural ingredients and have not yet found a suitable all-natural substitute for pure cane sugar.

Are any of your products vegan?
No, all products contain eggs and/or egg whites.

Are your products gluten free?
The short answer is Yes (some of them).
In 2013 we introduced a line of Gluten-Free products that are produced in a Gluten-Free facility. They are clearly marked on our site.

What if I am not satisfied with my product?
The Deers work night and day to ensure that our products are tasty and fresh, our customers are happy, and our packages are delivered on time. We're so confident that you'll love our products and services that if you are dissatisfied with any part of your Deer experience, we will do whatever it takes to make you happy. Just call or e-mail one of the Customer Service Deers and someone will promptly assist you!
Phone (toll free): 888.699.DEER
E-mail: orders@dancingdeer.com

What is the Sweet Home Project?
We have developed a product line which offers a sweet way to help homeless families by eating cookies! Dancing Deer donates 35% of the retail price of the Sweet Home Product line directly to help homeless families find jobs and move into homes of their own.Click here to learn more!

Substitution Policy

Will my gift come with the packaging I saw in the photos?
In an effort to ensure that your gift arrives on time, Dancing Deer reserves the right to substitute the gift packaging. In making substitutions, we take great care and consideration in selecting gift packaging that will meet or exceed the expectations of both the gift giver and recipient.

Shipping

Who do you use for a shipping carrier?
Dancing Deer ships all of our packages via UPS.

Do you ship outside of the United States?
No, unfortunately we cannot ship outside of the U.S.

Suggestion:
If you or a loved one outside the U.S. is craving that Dancing Deer flavor, our shortbread cookies travel very well and remain fresh for several months. You know that friend who still owes you a favor? Arrange for Dancing Deer to ship the goodies to your friend, and your friend can ship them to you - how sweet!

Do you ship to Alaska and Hawaii?
Yes, we ship to Alaska and Hawaii.

Do you ship to P.O. Boxes?
Yes, we can ship to P.O boxes via Standard service only.

Which days do you ship and deliver?
The Deers work throughout the week, but bake and ship only Monday through Friday. UPS delivers on business days (Monday through Friday.) If UPS offers Saturday delivery to your shipping area, give us a call at 1-888-699-DEER to set up Saturday delivery for a flat rate fee of $30.00.

What time of the day will my package arrive?
UPS will deliver from 9:00 AM until 8:00 PM. Typically they will deliver to businesses first, and then to residential addresses.

Does UPS require a signature for delivery?
Residential addresses typically do not require a signature. HOWEVER, if there is no one there to accept the package, and the UPS driver does not feel comfortable leaving it for ANY reason, s/he is required NOT to leave the package. UPS will make three delivery attempts before returning the package to Dancing Deer. UPS will leave a note on the door following each delivery attempt.

Business addresses do require a signature, but not necessarily from the recipient whose name is on the box. Anyone in the building is able to sign for the package.

Can I specify an exact arrival date?
Yes! The web site will ask for you to do just that. Dancing Deer will ensure that your goodies are baked and shipped in time to arrive by your chosen date.

Where do you ship from?
Our bakery is located in the Hyde Park section of Boston, Massachusetts.

How do I track my package?
Simply sign into your customer account and click on "Check on my order status/history" then click on "Track Order". If you need assistance, email our Customer Service Team at orders@dancingdeer.com or for immediate assistance, call a Customer Service Deer at 888-699-DEER anytime. If you do not use e-mail or the internet, do not hesitate to call or e-mail us - have your order number ready and we'll track your package for you! Phone (toll free): 888.699.DEER

Placing an Order

How far in advance can I place my order?
As early as you'd like! The Deers will always accept early orders. We'll be sure not to bake your order or charge your credit card until just before the scheduled arrival date - that way, your goodies will arrive fresh out of the oven!

If I place my order today will it arrive by tomorrow?
For Same Day Shipping, call a Customer Service Deer at 888-699-3337 before 12pm EST to place your order. This does not mean, however, that your order will arrive that day. Although the Deers are very speedy, we cannot bake, ship, and deliver an order in one day! Click here for information on UPS transit times and Dancing Deer shipping rates. ALL packages travelling outside New England, New York City, or Northern New Jersey, MUST ship UPS Next Day Air in order for the goodies to arrive the following business day.

Can I fax my order to you or send it via e-mail?
Of course! We try to make the ordering process as simple as possible. If you feel more comfortable faxing or e-mailing an order, you can send all order information to (617) 442-8118 or orders@dancingdeer.com.

Be sure to include:
1) Your billing address and contact information
2) The product(s) you wish to send and the recipient's name and address
3) Gift message(s) of 20-25 words

Upon receiving your fax or e-mail, The Deers will then contact you to gather your payment information. Please DO NOT send your credit card information via e-mail!

How do I know my online order was received at your company?
You will receive a confirmation e-mail once your order has been received. Please review the information provided - that way, we are able to make any necessary adjustments before shipping your order.

What if I need to change or cancel my order?
Please call us toll free at 1-888-699-DEER and we will do our best to assist you.

Note: Your order cannot be changed or cancelled once it has been packed for shipping. We run a continuous packing operation (especially during holidays) and packages are loaded onto pallets and onto UPS trailers all day long. The trailers are pulled away as they fill up. You can imagine how hard it would be to go hunting for one item buried somewhere in a 40 foot long trailer! So if you need to change something, call us ASAP and no later than 3:00 PM the day before the order is due to ship.

My credit card wasn't charged, did my order go through?
You will receive an e-mail confirmation once we receive your order, but your credit card will not be charged until your order is ready to ship.

When will I receive a tracking number?
To obtain tracking information for all of your orders, simply sign into your customer account and click on "Check on my order status/history" then click "Track Order". If you placed an order without signing in or need assistance, email our Customer Service Team at orders@dancingdeer.com or, for immediate assistance, call a Customer Service Deer at 888-699-DEER anytime.

Can you bill my company for corporate orders?
Sure! Just call our corporate department between 8:30 AM and 5:30 PM Monday through Friday to speak with a Live Deer about setting up a company account. Phone: 888.699.DEER option 503

Other

Can I buy your products in retail stores?
Yup! Our retail store finder makes it simple to locate stores in your area that carry Dancing Deer products. We included their phone numbers to make it easier for you - we recommend calling ahead of time and asking which of our yummy products they have in stock. Remember, if a store doesn't carry the product you are looking for, contact the store or bakery manager to make a request for your favorite Dancing Deer goodies. Click here to locate a store in your area!

What special offers are going on at this time?
Check out our web site for updates on special offers, sales, and seasonal items. Also, if you're not already on our e-mail list and would like to be click here! You'll be the first to learn about all the fun things the Deers have been up to!

Do you have a picture catalogue?
Yes, just email our Customer Service Team at orders@dancingdeer.com or, for immediate assistance, call a Customer Service Deer at 888-699-DEER anytime. If you have internet access, our web site is your best resource; it has pictures of all of our current products, as well as seasonal products, sales, and promotions!