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Careers

Dancing Deer is a company of people who are passionate about food, nature, aesthetics and community. Known for our fresh-baked, kosher, shipped-to-order goodies we bake with lots of flavor and love. We believe that when people are happy, it shows in the food. All jobs carry serious tasting responsibilities.

Current Openings:

Seasonal Customer Service Representative (35-40 hours per week)

 

Sending Resumes
For immediate consideration, please send a cover letter and up-to-date resume as MS Word attachments to HRJOBS@dancingdeer.com.  We will contact you if there is a fit between our needs and your background.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Seasonal Customer Service Representative (35-40 hours per week)

Location:              Hyde Park, MA (3 miles from Legacy Place – Dedham; walking distance from Readville Station)          

Department:         Gift Channel - Sales

Reports to:           Director of Wholesale/ Customer Service Manager

Seeking Customer Service Representative for seasonal position. Gain valuable work experience in a fun, corporate environment!

ABOUT DANCING DEER

Dancing Deer Baking Company has been in business for 20 years, and is recognized as one of the food industry’s premier bakery and gift brands (selling clean-ingredient and kosher-certified cookies, brownies, cakes and baking mixes) in the corporate gifting, direct-to-consumer, specialty and natural products marketplaces.  Many of the Company’s products have won national NASFT (National Association of the Specialty Food Trade) excellence awards, and have been recognized by the likes of The Today Show, The View, Good Morning America, New York Times and USA Today. 

Aside from its core business, Dancing Deer prides itself on being a mission-focused company that contributes to One Family, Inc. through the Sweet Home Project initiative.  The One Family Scholars (OFS) program supports the premise that higher education is the best permanent pathway out of poverty. This program provides scholarships for low-income and formerly homeless parents to attend college and improve their employment opportunities.  For the team at Dancing Deer, this mission commitment also extends to the local community, the environment and important social concerns.


POSITION OVERVIEW

The Seasonal Customer Service Representative is responsible for providing superior customer service, problem resolution and coordination of retail customer relationships within our wholesale and direct to consumer sales channels. This individual must possess demonstrable problem solving skills to offer appropriate resolutions to customer service issues in a professional manner and be responsive in a fast paced call center environment. The goal of the customer service representative will be to continually improve and strengthen consumer and customer loyalty to the Dancing Deer Brand.

This person will work our wholesales sales team and eventually transition to our direct to consumer online sales department. This is a seasonal position that is slated to terminate at the end of December 2014.


DUTIES & RESPONSIBILITIES

Wholesale channel:

  • Conduct customer outreach telephone calls to direct customer accounts and distributor serviced accounts to ensure our products are adequately stocked, orders are regularly placed, and to resolve any issues/concerns
  • Track notes on customer calls in Excel spreadsheet
  • Follow-up on customer questions and provide necessary information in a timely manner
  • Coordinate sample requests from customers

Direct to Consumer Channel:

  • Take inbound customer orders and respond to customer order inquiries in a timely and professional manner
  • Resolve customer service issues escalated from external call center
  • Track customer service issues, customer returns and UPS exceptions.
  • Assist on a project basis with maintaining accurate and up-to-date product information on the website and print materials.
  • Liaison with external call center
  • Provide cross-channel telephone support on overflow basis with emphasis on corporate sales.
  • Electronic receipt of customer orders for all distribution channels, reconciliation of order discrepancies, and generation of packing and shipping documentation.
  • Notification to customers of shipping and stock availability issues; answering questions; responding to requests and processing rush/special orders as needed.


QUALIFICATIONS

  • Customer Service experience needed
  • Experience with E-Commerce or Wholesale sales preferred
  • Microsoft Excel proficiency
  • Flexible schedule, some weekends and evenings required from November-December timeframe
  • Must be articulate with exceptional writing skills
  • Ability to maintain composure and professionalism during high volume holiday gift season
  • Able to prioritize multiple tasks
  • Hands on-tactical skill set, with a flexible attitude and proven experience working in a small team
  • Possesses social and professional skills to develop and maintain positive relationships
  • Ability to adapt well in a constantly changing entrepreneurial environment

E-Mail Resume and Salary Requirements to: HRJOBS@dancingdeer.com

 
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