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Seeking Customer Service Representatives for Seasonal Position


ABOUT DANCING DEER

Dancing Deer Baking Company has been in business for 22 years, and is recognized as one of the food industry’s premier bakery and gift brands (selling cookies, brownies, cakes and baking mixes) in the specialty food, natural products, mainstream grocery and direct-to-consumer marketplaces. Unlike many of the Company’s competitors, Dancing Deer has both a traditional wholesale business and an online gift business that caters to consumers and corporations interested in sending premium cookie, brownie and cake gifts to friends, family and business associates. Many of the Company’s products have won national Specialty Food Association excellence awards for both product and packaging design, and have been recognized by the likes of The Today Show, GMA, The View, Fox News, NY Times and USA Today.

Aside from its core baked goods business, Dancing Deer proudly serves as a mission-focused company that contributes to One Family, Inc. through the Sweet Home Project initiative. The One Family Scholars (OFS) program supports the premise that higher education is the best permanent pathway out of poverty. This program provides scholarships for low-income and formerly homeless parents to attend college and improve their employment opportunities. For the team at Dancing Deer, this mission commitment extends beyond philanthropy to the Company’s workforce, local community, the environment and important social concerns.


POSITION OVERVIEW

The Seasonal Customer Service Representative is responsible for providing superior customer service, problem resolution and coordination of retail customer relationships from order inception to completion. This individual must possess demonstrable problem solving skills to offer appropriate resolutions to customer service issues in a professional manner and be responsive in a fast paced call center environment. The goal of the customer service representative will be to continually improve and strengthen consumer loyalty to the Dancing Deer Brand. This position will commence in November 2016 and end at the end of December 2016.

WORK SCHEDULES:
Schedules vary with start times as early as 8:30AM for some positions, and end times as late as 7PM.


DUTIES & RESPONSIBILITIES

  • Take inbound customer orders
  • Resolve customer service issues escalated from external call center
  • Respond to customer service issues from inception to end, following through to ensure that customer is informed of and satisfied with the resolution.
  • Respond to customer telephone calls in a timely manner.
  • Respond to inbound customer service order inquiries in a professional manner and a timely basis.
  • Track customer service issues, customer returns and UPS exceptions.
  • Assist on a project basis with maintaining accurate and up-to-date product information on the website and print materials.
  • Liaison with external call center
  • Provide cross-channel telephone support on overflow basis with emphasis on corporate sales.
  • Electronic receipt of customer orders for all distribution channels, reconciliation of order discrepancies, and generation of packing and shipping documentation.
  • Notification to customers of shipping and stock availability issues; answering questions; responding to requests and processing rush/special orders as needed.

Qualifications

  • Customer Service experience needed
  • Experience with E-Commerce preferred
  • Microsoft Excel proficiency
  • Flexible schedule, some weekends and evenings required
  • Must be articulate with exceptional writing skills
  • Ability to maintain composure and professionalism during high volume holiday gift season
  • Able to prioritize multiple tasks
  • Hands on-tactical skill set, with a flexible attitude and proven experience working in a small team
  • Possesses social and professional skills to develop and maintain positive relationships
  • Ability to adapt well in a constantly changing entrepreneurial environment

Ready to become a “Deer”? Please e-mail Resume to: HRJOBS@dancingdeer.com

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