Peruse a few of our most frequently asked questions below
We're known for our fresh baked, Kosher goodies. We are a company of people who are passionate about food, nature, aesthetics and community. We use high quality ingredients, and bake everything from scratch, nothing artificial, no preservatives, and no compromise in flavor. Everything we produce has got to be straight-up yummy.
Our products do not contain preservatives! We stamp an "enjoy by date" on every product which indicates how long your product will retain its quality and freshness.
We recommend within a week if not kept frozen.
All of our ingredients are listed below each product on our website. If you have any further questions or would like to receive a full nutritional label, please do not hesitate to call or e-mail a Customer Service Deer. E-mail: email@example.com Phone (toll free): 888-417-9343.
Currently, we ARE using PEANUTS and TREE NUTS in some of our products. We follow a strict allergen control program, where we do a thorough clean up upon the completion of using the nuts. We also take measures to ensure that there is no co-mingling of ingredients, however given the presence of nuts in our bakery there is always a chance that nut-free products could come into contact with nuts and/or their by-products. If you have ANY further questions or concerns, please do not hesitate to call or e-mail a Customer Service Deer.
All of Dancing Deer's products produced in our bakery are certified Kosher Dairy (Star D) under the supervision of Star-K. Our products are Dairy, Kosher for year-round use, excluding Passover.
Due to our high order-volume, we cannot make any substitutions to what you see on our web site - much as we would very much like to! We try to provide a large enough variety of individual products as well as medleys so that all of our Dancing Deer customers can find something to enjoy.
Don't forget that you can ALWAYS create your own combinations! For example: Order Sugar Cane Lime cookies and a Chocolate Espresso Brownie, and those items will arrive together.
At this time none of our products are sugar-free - we use only the finest ingredients and have not yet found a suitable substitute for pure cane sugar.
No, all products contain eggs and/or egg whites.
Not all, but some are and each is shockingly delicious! We have a line of Gluten-Free cookies and brownies that taste as delicious as our regular line. Those products are clearly marked on our site with certified gluten free logo.
The Deers work night and day to ensure that our products are tasty and fresh, our customers are happy, and our packages are delivered on time. We're so confident that you'll love our products and services that if you are dissatisfied with any part of your Deer experience, we will do whatever it takes to make you happy. Just call or e-mail one of the Customer Service Deers and someone will promptly assist you! Phone (toll free): 888-417-9343 E-mail: firstname.lastname@example.org
In an effort to ensure that your gift arrives on time, Dancing Deer reserves the right to substitute the gift packaging. In making substitutions, we take great care and consideration in selecting gift packaging that will meet or exceed the expectations of both the gift giver and recipient.
We expedite all of our orders as quickly as possible, but we cannot guarantee 24 hour delivery.
You will receive a confirmation e-mail once your order has been received. Please review the information provided - that way, we are able to make any necessary adjustments before shipping your order.
Please call us toll free at 1-888-417-9343 and we will do our best to assist you.
Note: Your order cannot be changed or cancelled once it has been packed for shipping. We run a continuous packing operation (especially during holidays) and packages are shipped by USPS all day long so we can get it to you as quickly as possible.
Dancing Deer ships all of our packages via USPS.
No, unfortunately we cannot ship outside of the U.S.
Suggestion: If you or a loved one outside the U.S. is craving that Dancing Deer flavor, our shortbread cookies travel very well and remain fresh for several months. You know that friend who still owes you a favor? Arrange for Dancing Deer to ship the goodies to your friend, and your friend can ship them to you - how sweet!
Yes, we ship to Alaska and Hawaii.
Sorry, currently we do not ship to PO boxes.
The Deers work throughout the week, but bake and ship only Monday through Friday. USPS delivers on business days (Monday through Friday).
Residential addresses typically do not require a signature. HOWEVER, if there is no one there to accept the package, and the USPS driver does not feel comfortable leaving it for ANY reason, s/he is NOT required to leave the package. USPS will make three delivery attempts before returning the package to Dancing Deer. USPS will leave a note on the door following each delivery attempt.
Business addresses do require a signature, but not necessarily from the recipient whose name is on the box. Anyone in the building is able to sign for the package.
Our bakery is located alongside the Hudson River in Castleton-on-Hudson, New York
After placing your order, you will be sent a tracking number. Or for immediate assistance, call a Customer Service Deer at 888-417-9343 anytime. If you do not use e-mail or the internet, do not hesitate to call or e-mail us - have your order number ready and we'll track your package for you! Phone (toll free): 888-417-9343.
You will receive an e-mail confirmation once we receive your order, your credit card will be charged at the time of ordering.
Sure! Just call our corporate department between 8:30 AM and 5:30 PM Monday through Friday to speak with a Live Deer about setting up a company account. Phone:1-888-417-9343 and dial 0 for customer service.